Frequently Asked Questions (FAQs)

Q: Can I receive a discount on my next purchase? A: We value our repeat customers and suggest keeping an eye on our promotions. We occasionally offer discounts, so make sure to sign up for our newsletter. However, due to the popularity of our products, we recommend not delaying your purchase as items may sell out quickly.

Q: What should I do if my order hasn’t arrived yet? A: Delivery times vary depending on the location. Typically, it’s between 20-60 days since our products are shipped internationally. If it’s been more than 40 days since your order was confirmed, please contact us, and we’ll investigate further to ensure your order reaches you as soon as possible.

Q: I didn’t receive a confirmation email. What should I do? A: Please check your spam folder or any emails from our domain. If you haven’t found it, it’s possible there was a typo in the email provided. Contact us with your order details, and we’ll correct the email address and resend the confirmation.

Q: Is it possible to cancel my order? A: Currently, our system does not support order cancellations. We understand this may be an inconvenience and are actively working to provide a more flexible policy. Please stay tuned for updates in the near future.

Q: How can I update my shipping address? A: You can update your shipping address within 24 hours of order placement. Please send us an email with the updated details promptly. After 24 hours, we’re unable to make changes due to our fulfillment process.

Q: What if I never received my order? A: We’re committed to resolving any issues with order delivery. If it’s been over 40 days, please reach out to us. We will investigate and, if necessary, resend your order without further questions.

Q: My order arrived damaged. What should I do? A: Although every order is carefully inspected, if your purchase arrives damaged, contact us immediately. We will address the issue, provide instructions for return, and offer a replacement or refund as appropriate.

For any further questions or concerns, please do not hesitate to contact us at service@boharbour.com.